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Case Study

The Organization

  • Location: New York
  • Size: 100+ employees
  • Primary revenue source: Grants
  • Target population: Unemployed youth
  • Service delivery model: In-person
  • Geographic scope: National


As an Executive Director, Sarah faced multiple challenges related to high client volume, inconsistent funding, and the dynamic nature of job availability. These issues led to high staff turnover rates and limited their ability to efficiently place unemployed youth into jobs. Staff training and accessibility were also areas of concern.

The Solution

They implemented Work Start for a holistic job seeker management approach. This included building partnerships with employers to increase job opportunities and implementing data tracking systems for consistent reporting. Work Start's flexible and adaptable system allowed them to manage the fluctuating client volumes more efficiently.


The implementation of Work Start resulted in significant improvements in their service delivery.

They reported a 40% increase in successful job placements and a 20% increase in client retention rates.

However, challenges remain in securing consistent funding and aligning client skills with job opportunities.

Lessons Learned

Staff Training: Ongoing professional development is essential for staff to stay current with industry trends and effective coaching strategies.

Accessibility: There's a need to make services more accessible to individuals who may face barriers, such as those with disabilities or those in remote locations.

Key Takeways

Work Start's platform offers an adaptable, data-driven solution for nonprofits facing complex challenges in job placement and client retention.

While challenges remain, the results point to the platform's effectiveness in improving key metrics.


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Recommended by nonprofits

“I have never had a program dedicated to youth related job searching. I like the concept of the program. Lots of good profile questions. If you're an adult looking for work, there's more employment opportunities.” 

“"Having data to inform programming decisions, highlight potential opportunities, and better support job seekers made a big difference in our work and is something that we want to promote in the non-profit sector. Work Start enabled us to better understand who we were working with and how to support them more effectively."” 

“Work Start is easy to use, which is a huge plus when working with newcomers and immigrants, but even more so, the software touches on areas of "fit" in the labour market that most newcomers and immigrants are new to understanding.” 

"An investment which has added so much value to our team, our clients and to our organization as a whole"

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